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Emergency Department

 If you need urgent attention for illness or injury, the point of entry to Latrobe Regional Hospital is the Emergency Department (ED).

It offers high level resuscitation services for people who are critically ill or injured and access to diagnostic services, specialist medical services and a mental health liaison nurse.

When you arrive at the ED you will be seen by the triage nurse who will assess your condition and determine the urgency of your illness or injury. You will be given a triage category of 1 to 5 with 1 being the most urgent of cases.

If you need immediate treatment you will be taken into a cubicle for a comprehensive assessment. From there you may be treated, sent home with instructions to see your GP or admitted to hospital.

Hospitals can be a daunting place for youngsters so there is a separate treatment area for children in the ED.

Other ED services include:

  • acute care coordinator for the elderly
  • Tambo Short Stay Unit
  • in-hospital medical emergency response team
  • decontamination unit

What will happen to me?

Our ED sees about 30,000 people a year and for many, it's their first experience of Latrobe Regional Hospital.

When you arrive at the ED you will be seen by a nurse who will carry out a clinical assessment of your condition to determine whether you should be treated immediately or after more urgent cases. This process is called triage and you will be given a category from 1 to 5. Category 1 cases are the most urgent and are treated immediately.

Reception staff will take your details, fill out the necessary forms and then ask you to take a seat.

If you are assessed by the triage nurse as needing immediate treatment you will be taken into a cubicle where a nurse and doctor will undertake a comprehensive assessment of your condition. This may require tests to help the medical team plan your treatment.

Your blood tests will be analysed by Gippsland Pathology Service located on site at the hospital.

You may need an x-ray which is done through Regional Imaging Gippsland, also located at the hospital. If your condition is very serious, the radiographers are able to bring a mobile x-ray machine to your bedside.

Following an assessment of your tests and general medical condition, you may either be treated, sent home with information and asked to contact your GP or if your condition requires further treatment, you may be admitted to hospital.

If you need to be admitted, your condition and required treatment will be assessed and other care teams will be called into action.

For example if you need to have immediate surgery, your doctor in the ED will contact the on-call surgical team at the hospital.

Often parents or guardians may come into the ED with their sick or injured children.  A hospital can be a very unfamiliar and uncomfortable place for children.

Two special rooms within the ED have been designated for treating children.

The rooms include large bright paintings on the walls and a television and video to provide some distraction for the child during a clinical examination or while they wait for test results.

If the child needs to stay for long periods to allow close monitoring of their condition, sofa beds are provided for parents or carers.

Many people also arrive at the ED with a family member or loved one for support.  A separate quiet area inside the ED is provided for family members if a patient is required to stay for an extended period.

Why must I wait?

Emergencies aren't predictable. People can arrive at the ED at any time and in varying numbers.

To ensure seriously ill and injured people are cared for quickly, there is an order of priority in the ED which determines who receives assistance first.

The first person you see when you come to the ED is the triage nurse who will determine how urgently you need medical attention. You'll be assigned a triage category from 1 to 5.

  • Category 1:Resuscitation case requiring immediate treatment. For example, major trauma, cardiac arrest, unconsciousness and shock.
  • Category 2: Emergency case requiring treatment within 10 minutes. For example, severe trauma, chest pain, severe pain, severe breathing difficulty, chemical or acid in the eyes, the swallowing of poison or drug overdose.
  • Category 3: Urgent case requiring treatment within 30 minutes. For example, moderate trauma, infection, breathing difficulty, severe hypertension, high blood sugar level above 16, moderate limb injury or severe cuts.
  • Category 4: Semi-urgent case requiring assessment and treatment within 1 hour of arrival in the Emergency Department. For example, the removal of foreign objects, difficulty swallowing, minor head injury, eye inflammation, minor limb injury – sprains/ possible fracture/ uncomplicated cuts.
  • Category 5: Non-urgent patient condition in which treatment can be delayed for up to 2 hours from arrival. For example, minor wounds and abrasions, cuts not requiring stitching and minor symptoms of low risk conditions such as a cold.

Triage categories provide a safety mechanism to make sure that people who are most in need of help are seen quickly. This means that waiting times can be longer for people who don't have very serious conditions. Waiting times may seem long for some people, depending on how busy the Emergency Department is at the time.




Mental Health Professional Development Unit

Latrobe Regional Hospital Mental Health Service's dedicated team for mental health education is the Mental Health Professional Development Unit (MHPDU).

The MHPDU provides a range of education and training programs for staff, students, carers and consumers of mental health services, other health service providers and the broader community.

The MHPDU oversees undergraduate student placements for nursing, occupational therapy, social work and psychology, the Mental Health Graduate/Postgraduate Nursing Program and educational opportunities for the wider community.


Undergraduate Student Placements

Undergraduate student placements are coordinated through a statewide online program called Placeright which is implemented by the Department of Health and Human Services.

Placements are available in all disciplines in mental health inpatient units and community mental health service sites.

Mental Health Undergraduate Nursing Student Coordinator: 

Rob Allen This email address is being protected from spambots. You need JavaScript enabled to view it.

Mental Health Social Work Discipline Senior:

Terri-lee Hill This email address is being protected from spambots. You need JavaScript enabled to view it.

Mental Health Occupational Therapy Discipline Senior:

Lakshmi Shesan This email address is being protected from spambots. You need JavaScript enabled to view it.

Psychology Discipline Senior: 

Sarah Schluter This email address is being protected from spambots. You need JavaScript enabled to view it.


Mental Health Graduate / Post Graduate Nursing Program

The Graduate Diploma/Graduate Nurse Program mental health stream offers a dynamic and well-structured graduate experience in a progressive, friendly supportive environment.

Current registered nurses who are seeking a career change to mental health are encouraged to apply. Applications are generally available during June/July of each year.

The opportunities for ongoing employment and career development beyond the Graduate/Diploma Program are excellent.

 It is a condition of employment that successful applicants enrol in The Master of Mental Health course with completion to Graduate diploma level.

The program offers rotations at LRH's adult psychiatric unit (Flynn), psychogeriatric unit (Macalister) and Secure Extended Care Unit (SECU) over a 12 month period as well as speciality placements in the parent and infant unit (Agnes), consultation liaison, Emergency Department Assessment Team, community mental health or High Dependency Assessment Unit (HDAU).

Applicants must be registered by the start of the program with the Australian Health Practitioner Regulation Agency (AHPRA).

Further information is available at  LRH Graduate Nurse and Midwifery Programs or

email Rachel Romano This email address is being protected from spambots. You need JavaScript enabled to view it.



Applied Suicide Intervention Skills Training (ASIST)

ASIST trains participants to reduce the immediate risk of a suicide and increase support for a person at risk.  The workshop provides opportunities to learn what a person at risk may need from others in order to keep safe and get more help.

More information about ASIST and how to register is available here



De-Escalation Engagement and Prevention (DEEP)

A training program designed to assist in the prevention of aggression as well as non-coercive ways to manage clinical aggression.

DEEP was previously delivered as Communication and non-violent Response Education (CARE), a program which is still able to be delivered if required.

Read moreabout DEEP and find out how to register.


Mental Health First Aid / Youth Mental Health First Aid

Many people give serious consideration to undertaking a first aid course to provide potentially life-saving medical assistance – but what happens if a person experiences a mental health crisis? Mental Health First Aid will help you to recognise the signs of a mental health issue or crisis in a young person or adult and where to get help.

For more information go to or email LRH Mental Health Promotion officer Susanne Lampitt This email address is being protected from spambots. You need JavaScript enabled to view it.


Partners in Depression (PiD)

Do you love, support or care for someone experiencing depression?

This course is free and delivered as 4 X 3 hour sessions. It can be run in any location in Gippsland.

Course content includes understanding depression, the signs and symptoms, treatments, suicide awareness and responses. It also covers the caring and support experience, important aspects of caring, health, wellbeing and self-care, relationships, communication and support and planning for the future.

For more information and available dates contact LRH Mental Health Promotion officer Susanne Lampitt This email address is being protected from spambots. You need JavaScript enabled to view it. 


Want to know more?

For more information on any educational or training programs contact the LRH Mental Health Professional Development Unit:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 5128 0050

Fax: 5128 0055

PO Box 424. Traralgon 3844

For any other educational requirements please fill in the Education and Training Request formand return to the MHPDU as per instructions on the bottom of the form.












What is the SDU?

We encourage and support staff to continue their professional development.

Our Staff Development Unit (SDU) promotes best practice in all areas by developing educational programs and facilitating programs conducted by external organisations. It administers traineeships for clinical and non-clinical staff.

The unit collaborates with other local healthcare providers to actively promote a regional approach to education.

The SDU has clinical educators who provide support and education to staff and graduate nurses.

Agreements are in place with universities and TAFE colleges to provide clinical placements for undergraduate and postgraduate students.


Contact Details

For further information on professional development activities contact theEducation Coordinator on 5173 8059 or 5173 8007.


A Tax Giving Appeal for all ages

The end of the financial year is a time many people contribute to fundraising. Your tax deductible donation to our Tax Giving Appeal will help us purchase equipment for our youngest patients and older adults using our health service. 

We'd like to buy a neonatal ventilator to support babies struggling to breathe on their own. We're also keen to replace 22 cushions which reduce the risk of pressure injuries in patients who have limited mobility. Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. Thank you for your kindness!

Latrobe Regional Hospital

It's your hospital

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444

Feedback about our service
Read about the many ways to provide feedback to our service or share your experience of our health service by downloading a feedback form here

Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

Alternative contact information


Department of Health and Human Services

The Department of Health and Human Services brings together the former Department of Health, Department of Human Services and Sport and Recreation Victoria to support and enhance the wellbeing of all Victorians.

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Latrobe Regional Hospital is located on the traditional land of the Gunaikurnai people. We pay our respect to the land this organisation stands on today. We bestow the same courtesy to all other First Peoples, past and present, who now reside in this region.

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