We all love to share our experiences of services and businesses with family, friends and sometimes strangers.
There’s value however in also sharing those experiences, good and bad, with the business or service in question.
The Victorian Healthcare Experience Survey (VHES) is one way of putting your experience on the record. You may receive this questionnaire if you’ve been admitted to LRH or attended our Emergency Department.
Responses to the VHES are reviewed by our Consumer Liaison Coordinator (CLC) and Governance Unit. Your feedback has helped us to drive improvements, more recently in paediatric care and how we communicate information to patients and their families or carers.
You can also give feedback directly to the CLC by email, telephone or via the post. The feedback is provided to our Executive team, Quality Committee (which has representatives from our Board of Directors), the Community Advisory Committee and relevant general managers.
If you have a specific concern, it may be formally investigated or you may simply want an assurance it will be reviewed and discussed with staff. Our CLC will let you know the outcome.
Your experience has a part to play in helping us to improve our services and enhance the skills of our staff. Patient feedback has become an important educational tool and your comments have been part of group discussions and role play sessions. Some patients have joined in these sessions while others have agreed to share their stories on video.
We have a feedback brochure which encourages patients, family members, carers and visitors to LRH to share their experience. You’ll find it at reception desks and near patient information boards around the hospital or simply ask one of our staff. You can also download a copy from the feedback link under the ‘Quick Contact Details’ on the home page of this website.