Latrobe Regional Hospital

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Procurement

The Victorian Government Purchasing Board (VGPB) reformed procurement guidelines in 2014 for all government departments and public sector agencies.

Following this process, Health Purchasing Victoria (HPV) aligned its procurement policies to the VGPB reforms. This reform is designed to ensure probity, planning, purchase category analysis as well as clear accountability and transparency underpin procurement models.

In 2015 HPV mandated that all health services need to comply with HPV purchasing policies and that health services must transition to the HPV procurement policies by 30 June 2016.

Latrobe Regional Hospital has established a Procurement Framework that provides guidelines and protocols for conducting any procurement activity. The Framework and its associated procurement policies and procedures offer a strategy that ensures a coordinated approach to procurement at all levels of LRH. The Framework ensures strategic planning, equity of supply opportunity for local businesses and demonstrated value for money is central to LRH’s procurement activity.

 

Procurement – Complaints Process

A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by LRH in the procurement activity for a good or service.

A complainant can refer a complaint about goods and services to anyone within LRH. All formal complaints are to be referred to the Chief Procurement Officer (CPO) for review, investigation (if warranted) and response.

Complainant - Complaint Process

The complainant is required to provide details of the concerned dispute or complaint being lodged, including:

  • A clear written statement of the perceived unsatisfactory approach and/or actions in the procurement process
  • Copies of or references to information to support the complaint
  • A statement regarding the desired outcome from the complaint process
  • If further correspondence or information is required, the supplier will be given no less than 15 working days to respond to any communication from LRH unless the matter is urgent
  • Complaints are to be lodged in writing or email to:

Chief Procurement Officer 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Latrobe Regional Hospital

PO Box 424

Traralgon Victoria 3844

 

LRH Procurement Complaints Officer

The CPO will receive and review the complaint, then assign a dedicated procurement complaints officer. The procurement complaints officer will be independent of the procurement process and the subject matter of the complaint.

Upon receipt of the complaint, the officer will:

  • Acknowledge receipt of the complaint within 5 working days of receiving it. This acknowledgement will contain the contact name of the investigating officer, the proposed action and the associated timeframes
  • If additional information or clarification of complaint is required, LRH will advise the supplier of this. LRH and the complainant will come to an agreed extension of time
  • The complainant should be advised in writing of the process undertaken by LRH, the outcome of the investigation, usually within 30 working days of receiving all written correspondence relating to a complaint. This correspondence should also include escalation process if the complainant is unsatisfied with the outcome.

Unresolved complaints

If the complainant is unsatisfied with the outcome from LRH, the unresolved complaint that specifically relate to Health Purchasing Victoria (HPV) contracts can be directed onto the HPV Board for review. All other complaints can be referred the Victorian Government Purchasing Board (VGPB).

A complainant can refer a complaint to the HPV Board/VGPB for review if not satisfied with the findings and actions of LRH. This could be related to the management of the complaint or the application of procurement policy and procedures.

LRH is to inform the HPV Board/VGPB within five working days of any complaint that could not be resolved to the satisfaction of both parties.

Complaints submitted to the HPV Board/VGPB must be lodged by letter, email or fax within 10 working days of the receipt of the findings by LRH to:

HPV

The Chair

HPV Board

Health Purchasing Victoria

Level 34, 2 Lonsdale Street

MELBOURNE VIC 3000

  

VGPB

The Chair

Victorian Government Purchasing Board

Department of Treasury and Finance

GPO Box 4379

MELBOURNE VIC 3001

 

The complainant must provide the following material:

  • evidence that LRH did not correctly apply the procurement policy and procedures in relation to a procurement activity
  • evidence that LRH’s complaints management procedures were not applied correctly
  • a copy of all relevant correspondence between the complainant and LRH service in relation to the nature of the complaint
  • any additional material requested by the HPV Board/VGPB to assist it in its findings

The HPV Board/VGPB:

  • will inform LRH and complainant of its findings and any further action it intends to take in relation to the matter
  • can require LRH’s CE to audit its application of procurement policy and procedures in relation to the procurement activity
  • can inform the Minister of Health (HPV complaints) or Assistant Treasurer (VGPB complaints) of its review of a complaint and advise the Minister of further action that could be taken
  • may note the outcome of a review in relation to any complaint in its annual report to Parliament

 

LRH Procurement Activity Plan

A summary of LRH's Procurement Activity Plan for the period 1 July 2017 to 30 June 2018 is available here.

 

Links to other resources to assist suppliers

Health Purchasing Victoria

Australian Tenders

The Victorian Government Purchasing Board (VGPB)

Industry Capability Network (providing information on Victorian projects and VIPP assessments for projects over $1M)

 

 

Our Heart Appeal continues to raise money for a new local service

Community groups, businesses and individuals have been incredibly generous with donations to our Heart Appeal which is raising money to purchase equipment for our new cardiac catheterisation laboratory to diagnose and treat serious heart conditions.

You can make a difference to the lives of people in our community. Donations of $2 or more are tax deductible. Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. Thank you for your support!

Latrobe Regional Hospital

It's your hospital

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444
Email: enquiries@lrh.com.au

Feedback about our service
Share your experience of our health service by downloading a feedback form here
Email: feedback@lrh.com.au

Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

Address
10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

Alternative contact information

 

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Latrobe Regional Hospital is located on the traditional land of the Gunaikurnai people. We pay our respect to the land this organisation stands on today. We bestow the same courtesy to all other First Peoples, past and present, who now reside in this region.

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