Latrobe Regional Hospital

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Your feedback

We all love to share our experiences of services and businesses with family, friends and sometimes strangers.

There’s value however in also sharing those experiences, good and bad, with the business or service in question.

The Victorian Healthcare Experience Survey (VHES) is one way of putting your experience on the record. You may receive this questionnaire if you’ve been admitted to LRH or attended our Emergency Department.

Responses to the VHES are reviewed by our Consumer Liaison Coordinator (CLC) and Governance Unit. Your feedback has helped us to drive improvements, more recently in paediatric care and how we communicate information to patients and their families or carers.

You can also give feedback directly to the CLC by email, telephone or via the post. The feedback is provided to our Executive team, Quality Committee (which has representatives from our Board of Directors), the Community Advisory Committee and relevant general managers.

If you have a specific concern, it may be formally investigated or you may simply want an assurance it will be reviewed and discussed with staff. Our CLC will let you know the outcome.

Your experience has a part to play in helping us to improve our services and enhance the skills of our staff. Patient feedback has become an important educational tool and your comments have been part of group discussions and role play sessions. Some patients have joined in these sessions while others have agreed to share their stories on video.

We have a feedback brochure which encourages patients, family members, carers and visitors to LRH to share their experience. You’ll find it at reception desks and near patient information boards around the hospital or simply ask one of our staff. You can also download a copy from the feedback link under the ‘Quick Contact Details’ on the home page of this website.

To share your experience email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to our Consumer Liaison Coordinator, Latrobe Regional Hospital, PO Box 424, Traralgon, Victoria 3844.

Tax Time - Focus on Falls

The end of the financial year is a time many people contribute to fundraising causes. You can donate online to our Focus on Falls Campaign as we raise money to purchase bed alarms for patients at risk of falling in our hospital. On average, one patient falls at LRH every day. We don't want it to be you or someone you love. Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. Thank you for your kindness!

Latrobe Regional Hospital

It's your hospital

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444

Feedback about our service
Read about the many ways to provide feedback to our service or share your experience of our health service by downloading a feedback form here

Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

Alternative contact information


Department of Health and Human Services

The Department of Health and Human Services brings together the former Department of Health, Department of Human Services and Sport and Recreation Victoria to support and enhance the wellbeing of all Victorians.

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Information on the Better Health Channel is provided to help you stay healthy or understand and manage your health and medical condition.

Latrobe Regional Hospital is located on the traditional land of the Gunaikurnai people. We pay our respect to the land this organisation stands on today. We bestow the same courtesy to all other First Peoples, past and present, who now reside in this region.

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