Latrobe Regional Hospital

  • Home
  • Important Info
  • Patient Info
  • Freedom of Information

Freedom of Information

What is Freedom of Information?

The Victorian Freedom of Information (FOI) Act 1982 gives you the right to request information held by government agencies including public hospitals and community health centres.

The Act gives you:

  • the right to access documents about your personal affairs, including Medical Records and the activities of government agencies
  • the right to request that incorrect or misleading information held by an agency about you be amended or removed.

Latrobe Regional Hospital is an agency under the FOI Act.

How can I access information held by Latrobe Regional Hospital?

Requests for access to your Latrobe Regional Hospital record can be made in writing to:

The Freedom of Information Officer

Latrobe Regional Hospital

PO Box 424

Traralgon Vic 3844

FOI applications must:

  • be in writing – not verbal
  • clearly describe the documents you are requesting access to
  • include the application fee or evidence that you qualify to have the application fee waived
  • be made to the agency that holds the documents you are seeking.

You can make a request yourself or you can authorise another person (for example, a solicitor) to make a request on your behalf. If you want someone to make a request on your behalf for your personal information, you must give them your written authorisation. In the case of requesting information relating to a deceased person, the consent of the person’s most senior next of kin who is of or above the age of 18 years is required. Proof of this relationship is required.

There is a Latrobe Regional Hospital application form for requests for information.

Is there a cost involved when accessing documents?

There are two costs associated with making a FOI request - an application fee and access charges.

These charges are set by government regulations.

Application fee

There is a standard non-refundable application fee of $30.10 (effective from July 2021).

Access charges

An access charge is applied under the Act for processing your request. Access charges are applied according to the nature of the request and could include:

  • search fees - $22.50 per hour
  • photocopying - 20 cents per page
  • providing written transcripts of a recorded document - $20 per hour
  • supervising an inspection of documents - $5 per quarter hour

Can an application fee be waived?

The application fee can be waived if payment is likely to cause you hardship. If you wish to make a claim to have the fee waived you must provide evidence that you receive social security benefits eg: a current social security benefits or health benefits card.

Processing FOI requests

The Freedom of Information Act 1982 stipulates all FOI requests shall be completed within 45 days of the Health Information Unit receiving the completed request form and payment. Latrobe Regional Hospital provides an equitable service to all applicants, regardless of their financial resources. All FOI requests are treated in strictest confidence, as per the Latrobe Regional Hospital Confidentiality Policy.

Requests requiring interpretation of, or opinion on medical records or reports will be referred to the Chief Medical Officer for separate consideration.

The following factors are taken into consideration when prioritising your request:

  • date your request becomes valid
  • the size of your request
  • the availability of the assessing Chief Medical Officer
  • the time taken to search for your documents.

If your request is declined, Latrobe Regional Hospital is obliged to notify you within 45 days of the date your request was received. If you are not satisfied with this decision you are entitled to contact the Latrobe Regional Hospital Consumer Liaison Coordinator on 5173 8530 to discuss your concerns.

Correction of personal records

Every person has the right to request the correction or amendment of personal information held by Latrobe Regional Hospital which they believe is inaccurate, incomplete, out of date, or misleading. If there is information in your records which is incorrect or you do not agree with complete a request for it to be corrected, include in your request details of why the information is considered incorrect. Please note that you may be required to provide evidence to support your request.

Mail the completed amendment request to:

The Freedom of Information Officer

Latrobe Regional Hospital

PO Box 424

Traralgon Vic 3844

Latrobe Regional Hospital shall notify the applicant of the decision within 30 days on which the request is received.

Further information

Contact the Latrobe Regional Hospital Health Information Unit on 5173 8844.

You can also access more information on Freedom of Information from:

Freedom of Information Act

Victorian Government Freedom of Information website

Victorian Civil and Administrative Tribunal

Victorian Ombudsman

Our tax time appeal for mums-to-be

Help us bring the next generation of Gippslanders into the world safely. Support our appeal to purchase a new ultrasound machine.

The latest ultrasound equipment will provide our obstetricians and midwives with superior imaging quality of an unborn baby to monitor their growth and health. If we can pick up on changes in a baby's development, we may be in a better position to prevent complications during birth.

Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. 

Latrobe Regional Hospital

Better health services close to home

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444

Feedback about our service
Read about our feedback process. You can download a feedback form here or tell us what you think about our service by filling in an online form

Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

Alternative contact information


Department of Health and Human Services

The Department of Health and Human Services brings together the former Department of Health, Department of Human Services and Sport and Recreation Victoria to support and enhance the wellbeing of all Victorians.

Health Channel

Information on the Better Health Channel is provided to help you stay healthy or understand and manage your health and medical condition.