Latrobe Regional Hospital

Your Rights and Responsibilities

Our commitment to you is to provide quality care in a safe environment where the rights of the individual are respected.

The following information has been prepared in accordance with the principles of the Australian Charter of Healthcare Rights which is displayed in all departments and units in the hospital.

You can watch a video explaining the Charter of Healthcare Rights by clicking on this link or the picture below:

If you'd like to listen to an audio version of the Charter of Healthcare Rights, click on this link or the image below:

 

You can also download our Rights and Responsibilities brochure

Access

You have the right:

  • to access a wide range of services that provide appropriate care of a high quality
  • to receive prompt response in emergencies where time is critical
  • to be informed that you can choose to be treated as a public or private patient
  • to choose to discharge yourself at your own risk
  • to access the Aboriginal Service Development Officer as require.

You have the responsibility:

  • to sign a form accepting responsibility if you choose to discharge yourself
  • to attend appointments made for you or advise staff if you need to change an appointment.

Safety

You have the right:

  • to experience safe care and treatment in a clean and comfortable environment delivered with competence and skill.

You have the responsibility: 

  • to inform your healthcare professional of any safety concerns you may have
  • to inform staff of your medical or mental health history and any issues that may directly affect the result of your healthcare/treatment.

Respect

You have the right:

  • to refuse student involvement in your treatment
  • to be treated with consideration, respect and dignity at all times regardless of age, gender identity, impairment, race, religious belief or activity, sex or other lawful beliefs or activities.

You have the responsibility:

  • to respect the wellbeing and rights of other patients, visitors and staff by conducting yourself in a socially appropriate manner
  • to acknowledge that violence and aggression within the organisation is unacceptable and shall not be tolerated
  • to not consume alcohol or illicit drugs whilst on the premises of LRH
  • to keep noise at a minimal level (including by visitors and family members) for the benefit of those around you.

Communication

You have the right:

  • to be provided with a clear, concise explanation of your medical condition, problem or disease
  • to participate together with your carer, in decisions regarding your health care including providing informed consent to treatment. You may also appoint someone to make medical decisions for you if you are unable to at any stage
  • to be provided with an accredited interpreter whenever information about your health needs to be given, should English not be your first language.

You have the responsibility:

  • to inform staff of any treatment you are receiving from other health professionals
  • to be truthful and honest in explaining your own medical or mental health history and to include any details of medications you are taking, prescribed and non-prescribed
  • to inform staff if there have been changes to your condition or if any new symptoms have developed.

Participation

You have the right:

  • to seek a second opinion
  • to be informed if the treatment proposed is experimental or is to be part of medical research
  • for you and your carer to be fully involved in decisions about your care and be given the opportunity to ask questions
  • to have your wishes for future treatment and care (Advance Care Plan) respected.

You have the responsibility:

  • to clarify any issues you do not understand with the health professional before you consent to any procedure/treatment
  • to participate in your care and treatment.

Privacy

You have the right:

  • to expect privacy and confidentiality about your care, including medical or mental health history and personal information
  • to access your medical record in accordance with the Freedom of Information Act (1989)
  • to inform staff if you do not wish for a visit from a representative of your nominated faith.

You have the responsibility:

  • to respect the privacy and confidentiality of others including appropriate use of mobile phones and other recording devices
  • to inform the health service if you do not wish your information to be forwarded to other health services/health practitioners in relation to the continuation of your care.

Feedback

Latrobe Regional Hospital appreciates all feedback about the services we provide and the manner in which they have been delivered. Feedback is used to continually review and improve the quality of services we provide.

Should you wish to provide feedback or make comment or suggestion on any aspect of your care and treatment, please speak with any member of your treating team or contact the Consumer Liaison Coordinator.

Consumer Liaison Coordinator

Phone: 5173 8000

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Office of the Health Complaints Commissioner

If you do not believe your concerns have been adequately resolved you may contact the Health Complaints Commissioner (HCC).

The HCC responds to complaints about health services and the handling of health information in Victoria. The service is free, confidential and impartial.

There is an online complaint form at www.hcc.vic.gov.au

Phone: 1300 582 113 (Monday-Friday 9am-5pm)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Mental Health Complaints Commissioner 

The Mental Health Complaints Commissioner is an independent, specialist body to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements.

Phone: 1800 246 054

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also learn more about the role of the Mental Health Complaints Commissioner by clicking here.

 

 

Tags: rights, responsibilities

Our tax time appeal for mums-to-be

Help us bring the next generation of Gippslanders into the world safely. Support our appeal to purchase a new ultrasound machine.

The latest ultrasound equipment will provide our obstetricians and midwives with superior imaging quality of an unborn baby to monitor their growth and health. If we can pick up on changes in a baby's development, we may be in a better position to prevent complications during birth.

Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. 

Latrobe Regional Hospital

Better health services close to home

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444
Email: enquiries@lrh.com.au

Feedback about our service
Read about our feedback process. You can download a feedback form here or tell us what you think about our service by filling in an online form
Email: feedback@lrh.com.au

Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

Address
10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

Alternative contact information

 

Department of Health and Human Services

The Department of Health and Human Services brings together the former Department of Health, Department of Human Services and Sport and Recreation Victoria to support and enhance the wellbeing of all Victorians.

Better
Health Channel

Information on the Better Health Channel is provided to help you stay healthy or understand and manage your health and medical condition.