Latrobe Regional Hospital

Your privacy

Information Privacy for patients

Latrobe Regional Hospital is committed to protecting the privacy of patients, aged care residents and other clients. We are required by law to protect personal and confidential information such as information relating to your health and other personal details.

The following information reflects the requirements of the Health Privacy Principles as detailed in the Health Records Act 2001 (Vic) and the Health Privacy Principles, the Privacy and Data Protection Act 2014 (Vic) and Information Privacy Principles.

It outlines the collection, use and disclosure, quality, security and data retention, access and correction of personal and health information.


Collection of Information

We will only collect health and personal information that is necessary for us to assess and treat your health condition. We will always try to collect health and personal information in a fair, lawful and non-intrusive way.

Wherever possible, we will collect information directly from you rather than from third parties.


Use of your information

Generally, we collect and use health and personal information  for provision of care and treatment to you for your health condition and for purposes directly related to this. For example, if you are admitted for inpatient medical treatment, your mental health file (if any) will be shared with the treating team and if you are admitted for inpatient mental health, your medical file (if any) will be shared with your treating team. We are required to inform you of the circumstances in which we might disclose information other than for this primary purpose.

Aside from where the law specifically allows us to use or disclose information, we will not use or disclose such information for  unrelated  purposes  without your consent.



Our staff are not permitted to use or disclose information of a personal or health nature, except  that  is required, authorised or permitted under law.

Disclosure Generally

We may disclose your health and personal information to:

  • other health care providers, including your General Practitioner, for the purpose of providing further treatment to you
  • a pastoral carer who may visit you, where you have provided details of your religion
  • a representative of a veterans organisation where you are a veteran
  • an agency for the purposes of determining your feedback and satisfactiion.

Disclosure for research purposes

We may disclose unidentifiable information about you for research purposes.

Disclosure for quality improvement purposes

We may disclose your health and personal information for internal quality improvement purposes and to external agencies for the purpose of accreditation of LRH.

Disclosure on Consumer Management Interface

If you are a registered mental health client, your health and personal information will be entered on the Consumer Management Interface (CMI), which is a state-wide data base accessible to authorised staff of designated Mental Health Services.  There are strict guidelines for staff accessing CMI.

Disclosure to the Department of Health (Vic) and Department of Social Services (Commonwealth)

We are required to disclose information to the Department of Health and for aged residents to the Department of Social Services.  Both departments are subject to privacy laws the same as or similar to the laws which apply to Latrobe Regional Hospital.

Disclosure under other laws

We also are required or permitted to disclose information under the Firearms Act, Road Safety Act, Marine Act, Public Health and Wellbeing Act, Cancer Act, Births Deaths and Marriages Registration Act, Commission for Children and Young Persons Act, Mental Health Act, Cemeteries and Crematoria Act, Coroners Act, Children, Youth and Families Act and the Health Services Act.  We may be required to provide information to the police under a search warrant or to a court on receipt of a subpoena.

You are entitled to refuse certain disclosures

The information set out above is to inform you as how and to whom we may disclose information about you.  Other than where we are required to disclose information you may indicate that you do not consent to such a disclosure.  

You are required to complete the 'Consent/Refusal to the use and disclosure of information' for each admission.  If you are an aged care resident, you are required to complete the 'Consent/Refusal to the use and disclosure of information' attached  to the Resident’s Agreement.

We have a fundraising arm which might contact you for fundraising purposes or activities.  You may receive information from the LRH Foundation unless you expressly refuse.


Data quality, security and retention

We take all reasonable steps to ensure all current information is accurate, complete and up to date and to protect your information from unauthorised access, improper use, disclosure, unlawful destruction or accidental loss.


Access, correction and provision of copies

Upon request and payment of a fee we will provide  you access to information we hold about you, as set out in the Freedom of Information Act 1982 (Vic).  We can provide you with a copy or you can ask us to send a copy to another person or healthcare provider.  You also have a right to request that we correct information about you that we hold.  Application to obtain or correct information is via the Freedom of Information Officer. 



We will cooperate where it is lawful and practicable and where it doesn’t jeopardise your care and treatment, to keep your admission private or to be known by an alias.  This will not prevent us from disclosing the information we are required by law to disclose.


Transfer or Closure

If we are amalgamated or parts of our service transferred or closed, your health and personal information will be handled in accordance with the law.


How to contact us for privacy concerns or Freedom of Information requests

Latrobe Regional Hospital has a feedback/complaints process to address any patient concerns relating to the care and handling of your information.

Any complaints relating to breach of privacy are thoroughly investigated.

Please contact the Privacy Officer if you have a complaint regarding a possible breach of your privacy or the FOI Officer if you would like to lodge an application under the Freedom of Information Act or if you wish to correct your records.

Latrobe Regional Hospital

PO Box 424

Traralgon 3844

Phone 5173 8501




Tags: privacy

Our tax time appeal for mums-to-be

Help us bring the next generation of Gippslanders into the world safely. Support our appeal to purchase a new ultrasound machine.

The latest ultrasound equipment will provide our obstetricians and midwives with superior imaging quality of an unborn baby to monitor their growth and health. If we can pick up on changes in a baby's development, we may be in a better position to prevent complications during birth.

Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. 

Latrobe Regional Hospital

Better health services close to home

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444

Feedback about our service
Read about our feedback process. You can download a feedback form here or tell us what you think about our service by filling in an online form

Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

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