Latrobe Regional Hospital

Acute Community Intervention Service

The Acute Community Intervention Service provides 24-hour specialist mental health services.

Taking the first step in seeking help for mental illness can be daunting.

If you need to refer to specialist mental health care, require a consultation or just need mental health information or advice telephone Mental Health Triage on 1300 363 322.

This is the single point of entry for referral into mental health programs.

This is not an emergency service. If you or someone you know requires emergency assistance, dial 000.

Mental health triage is not a counselling service or an emergency service. If you require emergency assistance, dial 000 or if you need to speak with a counsellor urgently call Lifeline on 13 11 14.

Members of the mental health triage team are trained to assess whether there is a mental health issue that needs addressing. They determine what the issue is and what can be done to assist. Callers will then be referred to the most appropriate service.

Depending on the circumstances of the call, the triage team will categorise the situation with a number between 1 and 5:

  • Response 1 calls require immediate emergency assistance because there is a serious safety threat to the person or others. In this case, mental health triage will hang up the phone and organise emergency services to attend the situation. If you are involved in a situation where someone is violent towards themselves or others, phone emergency services on 000 immediately and explain the person has a mental illness. Once the initial safety threat is alleviated, referral for further assessment by mental health professionals will be organised.
  • Response 2 indicates the person is of moderate risk to themselves or others and response is required within an hour.
  • Response 3 indicates the person involved is of moderate risk to themselves or others and they require attention that day. While the risk to themselves and others is currently contained, the triage team believes the person’s state could escalate.
  • Response 4 indicates the person involved is in need of non-urgent psychiatric intervention, which delivers a response within 24 hours. Because the person is considered to be at low risk, the timing of an assessment is organised with the person at a convenient time.
  • Response 5 is a deferred response, where no psychiatric symptoms are evident but the person may need assistance in some other way. Triage will refer these people to other service providers to receive the help they need.

When the triage team decides specialist mental health services are needed to assist someone, a more comprehensive assessment of the person’s mental state is provided through an intake assessment.

Mental health services are also provided in the Emergency Department and consultation liaison mental health services are available across LRH.

Specialist alcohol and other drug services are also provided in the Emergency Department.

Acute community mental health follow-up may be accessed through the mental health team located at Washington Street, Traralgon. 

Contact details:

Mental Health Triage Service 1300 363 322

Emergency assistance 000

Lifeline 13 11 14


Tags: mental health

Our tax time appeal for mums-to-be

Help us bring the next generation of Gippslanders into the world safely. Support our appeal to purchase a new ultrasound machine.

The latest ultrasound equipment will provide our obstetricians and midwives with superior imaging quality of an unborn baby to monitor their growth and health. If we can pick up on changes in a baby's development, we may be in a better position to prevent complications during birth.

Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. 

Latrobe Regional Hospital

Better health services close to home

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444

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Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

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