New ED hub for mental health, alcohol or other drugs

Latrobe Regional Health has opened a new addition to its emergency department for people experiencing challenges with mental health, alcohol or other drugs (MHAOD).

The six-bed Mitchell Unit, annexed to the ED, provides a quieter, lower-stimulation area where people can stay for up to 72-hours. It offers a reprieve from the bright lights and often stressful environment in the main ED.

A person presenting to the ED with mental illness or challenges with substance use will be assessed to determine if Mitchell Unit is the right place for their care.

In the unit, they will be seen by a multi-disciplinary team including lived experience workers, ED nurses and mental health doctors, and then linked-in with specialised community services before discharge.

The unit was designed in conjunction with mental health experts to create a calm, supportive environment for people in crisis or distress.

There is soft lighting and comfy furniture for a more peaceful atmosphere that promotes safety and wellbeing.

Mitchell Unit Lived Experience Worker Catherine Theodore brings her own understanding of navigating the system while caring for a family member with mental health challenges.

She said it was often confusing trying to find the correct information or right services when caring for a loved one experiencing mental health and substance use challenges.

“I have actually gone through this myself. It means I can listen to people and their family, carers or supporters as I know what they are talking about and where they are coming from,” Catherine said.

“I can give them hope at a time when they feel there is no hope.

“Mental health is never a quick fix, so we are taking the time to ask the right questions, and develop a better discharge plan and set up the patient with proper supports so they can avoid being readmitted.”

Catherine’s role complements the clinicians in the unit and aims to ensure carers’ needs are being met, whether that be emotional or practical support.