Mental Health Services

Better care everywhere, for everyone

I need immediate support

If you or someone you know needs urgent help dial 000. If you need to speak with a counsellor urgently, call Lifeline on 13 11 14.

I am looking for professional help

Start by contacting a GP to work out what you need. You can find a local general practice here

If you need to refer to specialist mental health care, require a consultation or need mental health information or advice, phone LRH Mental Health Triage on 1300 363 322. This is a not a counselling or emergency service. If you need urgent help dial 000 or call Lifeline on 13 11 14.

I need information

Other services that may be useful include:

Housing – Quantum Support Services

Family services – Anglicare

General counselling, alcohol and drug counselling, GP and general health services – Latrobe Community Health Service

Family violence and child wellbeing support – The Orange Door

Youth counselling and services – Headspace

Kids & young people

Services for infants, children and young people up to the age of 25.

Adults (26-65 years)

If you are between the ages of 26 and 65, explore the services available to you.

Older adults (65+)

Our services to support adults over the age of 65.

Have you been given an appointment for a Healthdirect Video Call?

Let’s run through how the video call works before you begin.


When you click on those words, you will be asked to test your connection.

Then you will be asked to enter your name, date of birth and phone number.

Finally, you will arrive at a waiting area.

The person you are having an appointment with will see your name and join your call.

Ready to go?


What is a Healthdirect Video Call?

This is a secure platform that enables LRH Mental Health Services to offer consultations and services to consumers in their own home or another place. It may help to reduce travel times and costs for you, your family or support person.

What do I need to access Healthdirect Video Call?

All you need is a device like a smartphone, tablet or computer and a good internet connection. When you first enter the Video Call platform it will perform a test to ensure you have a good connection.

How much internet data will I use?

A video consultation uses less than half the data you would use to watch a video online, such as YouTube. Connect to your Wi-Fi network if you have one at home or work to avoid using your mobile data allowance.

How much does a video call cost?

The video call is free – except for your internet use.

Something not working?

If you are having problems connecting to the platform, click here for troubleshooting information

"A huge thank you to the nurses and staff. I'm now leaving happy and with a positive view on life. I want to express my deep gratitude to everyone."

—Flynn patient, July 2021

Recovery stories

Everyone’s journey is different but sometimes you can get a little inspiration from others.

Carers & supporters

You’re not alone. We’ll help you get the support you need as a carer.

Mums & bubs

A safe space at LRH for mums to adjust to life with their baby.

Your rights and responsibilities

Our commitment to you is to provide quality care in a safe environment where your rights are respected. Know your rights when you are using a mental health service by  watching this video produced by North Western Mental Health.

For healthcare professionals

How to refer to the service and other important information.

Rewarding careers in mental health

You could help shape a life – including your own.

Our offices in Gippsland

We’ve got staff ready to support you anywhere in Gippsland.

How did we do? Let us know

We're keen to know when we get it right and when our care or service could have been better. Your feedback will help us improve.