Kids & young people
Services for infants, children and young people up to the age of 25.
Adults (26-65 years)
If you are between the ages of 26 and 65, explore the services available to you.
Older adults (65+)
Our services to support adults over the age of 65.
Have you been given an appointment for a Healthdirect Video Call?
Let’s run through how the video call works before you begin.
See START VIDEO CALL below?
When you click on those words, you will be asked to test your connection.
Then you will be asked to enter your name, date of birth and phone number.
Finally, you will arrive at a waiting area.
The person you are having an appointment with will see your name and join your call.
Ready to go?
Click on START VIDEO CALL
What is a Healthdirect Video Call?
This is a secure platform that enables LRH Mental Health Services to offer consultations and services to consumers in their own home or another place. It may help to reduce travel times and costs for you, your family or support person.
What do I need to access Healthdirect Video Call?
All you need is a device like a smartphone, tablet or computer and a good internet connection. When you first enter the Video Call platform it will perform a test to ensure you have a good connection.
How much internet data will I use?
A video consultation uses less than half the data you would use to watch a video online, such as YouTube. Connect to your Wi-Fi network if you have one at home or work to avoid using your mobile data allowance.
How much does a video call cost?
The video call is free – except for your internet use.
Something not working?
If you are having problems connecting to the platform, click here for troubleshooting information
"A huge thank you to the nurses and staff. I'm now leaving happy and with a positive view on life. I want to express my deep gratitude to everyone."
—Flynn patient, July 2021
Everyone’s journey is different but sometimes you can get a little inspiration from others.
Carers & supporters
You’re not alone. We’ll help you get the support you need as a carer.
Mums & bubs
A safe space at LRH for mums to adjust to life with their baby.
Your rights and responsibilities
Our commitment to you is to provide quality care in a safe environment where your rights are respected. Know your rights when you are using a mental health service by watching this video produced by North Western Mental Health.
For healthcare professionals
How to refer to the service and other important information.
Rewarding careers in mental health
You could help shape a life – including your own.
Our offices in Gippsland
We’ve got staff ready to support you anywhere in Gippsland.