How to raise concerns about a patient

Better care, everywhere, for everyone

Reach for help when you need it

If you notice a change in the condition of a family member or friend while visiting them in hospital, it is important to let us know.
For example, they may seem out of sorts or more unwell than the last time you saw them.

We encourage you to use a system at LRH called REACH to raise your concerns. Patients are also able to use REACH if something’s not quite right and you feel your concerns aren’t being listened to.

REACH stands for:
Recognising a change in condition
Engaging with the nurse looking after you, your family member or friend
Acting by speaking to the nurse in charge to request a review of the patient’s condition
Calling the Critical Care Liaison Nurse from the bedside phone on 38460
Help will be on the way.